Returns & Refunds Policy

Last updated: December 2025

Grocery orders (SHOPEEY)

– Non-perishable items: 14 days from delivery to return for refund or exchange

– Perishable items (fruit, veg, dairy, meat): no return unless faulty

– Faulty or incorrect items: full refund + return postage covered

Used vehicles (KAASS Auto)

– No cooling-off period for vehicles collected in person

– Distance sales (delivered): 14-day right to reject (you pay return transport)

– Any warranty is separate

How to return

Email support@mail.kaass.co.uk with order number and reason. We will provide return instructions within 48 hours.

Refunds are processed within 14 days of receiving the returned goods.